Job Description

Job Title: Senior Certification Specialist
Department: Veterans Certification
Employee Type: Full-Time

Pay Grade: Stateside Exempt 1.2
Location: Remote

University of Maryland Global Campus seeks a Senior Certification Specialist (SCS) to assist in the processing, reconciliation, and reporting of VA educational benefits to the Department of Veterans Affairs. The SCS works as part of a team to report student enrollment information to the VA.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Review student records, monitor student enrollments, and process enrollments in PeopleSoft and the VA's Enrollment Manager (EM) system while remaining in compliance with Department of Veterans Affairs rules and regulations.
• Liaise with advising operations, Office of Financial Solutions, and other UMGC departments to resolve escalated certification questions and concerns.
• Assist students in resolving issues with the Department of Veterans Affairs related to the use of VA educational benefits.
• Liaise with overseas points of contact to process enrollment certifications.
• Adhere to SAA and VA regulations as well as VCO office protocols to ensure certification processes are completed in a timely manner.
• Provide students, prospective students, and UMGC staff with general information about VA educations benefits and act as first point of contact for student escalations.
• Develop and maintain job aids and internal training materials.
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited institution of higher learning.
• Two (2) years of experience working at an institution of higher learning with preference in a college Veterans Affairs Office or Student Advising.

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in PeopleSoft and Enrollment Manager preferred. Knowledge and experience with Microsoft Office Suite.

All submissions should include a cover letter and resume.

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